Kind EarthPeriod to be confirmed
The applicable period will be published before real purchases and returns are enabled.
Returns
Your peace of mind matters too
If you need guidance about a purchase, here is a general preview of the returns process that may become available.
Product in good condition
Keep the product unused and in its packaging while checking the applicable conditions.
Guided process
Final steps will be explained clearly once the service is available.
Thoughtful decisions
We will aim to reduce waste where practical and documented.
How will a return work?
This preview shows common steps; it does not start or record a real request.
- 1
Ask about a return
Contact us with purchase information to learn which options are available.
- 2
Prepare the parcel
Wait for confirmation and keep the product and packaging in good condition.
- 3
Send the parcel
The address, method, and any cost will be stated before a real shipment.
- 4
Review and refund
Review and applicable timing will be confirmed under the published policy.
Frequently asked questions
The final period has not been published yet. It will be stated clearly before real purchases are enabled.
As general guidance, keep it unused, complete, and in its original packaging while checking the applicable conditions.
This will depend on the reason and applicable policy. Do not send anything until you receive instructions.
The method and timing will be confirmed after a real return is reviewed once the service is available.
Limits may apply for hygiene, safety, or product-condition reasons. Check the published conditions before sending it.
Keep the product, packaging, and purchase information, then contact us for guidance.
Direct exchanges have not been confirmed. We will explain available alternatives once the service is enabled.
Our returns policy
This page is pre-launch guidance. The final policy, including periods, exceptions, and costs, will be published before real purchases are accepted.
Do not send products or sensitive data from this page. A return can begin only when an enabled support channel confirms the steps and relevant address.
When a real return exists, its review and any refund will depend on product condition, payment method, and applicable law.
Need help with a return?
Our team can offer general guidance; this page does not create requests.
Contact us →